1. Introduction
TextBack Pro (“we,” “us,” or “our”) provides an automated missed-call text-back service for real estate agents. This Privacy Policy explains how we collect, use, and protect your information when you use textbackpro.cc and our services.
2. Information We Collect
We collect the following types of information:
- Account & Contact Information: Name, email address, phone number, and billing details when you sign up or start a trial.
- Payment Information: Processed securely by Stripe. We do not store full credit card numbers.
- Service Usage Data: Information related to missed calls, text messages sent, and basic activity logs needed to operate the service.
- Technical Data: IP address, browser type, and basic device information collected automatically.
3. How We Use Your Information
- To provide and maintain the TextBack Pro service
- To set up and manage your account and phone number forwarding
- To process payments and send invoices
- To send service-related communications (onboarding, support, billing)
- To improve our service and customer experience
- To comply with legal obligations
4. How We Share Information
We do not sell your personal information. We share data only with:
- Stripe – for payment processing
- OpenPhone (Quo) – to provide the phone and messaging infrastructure
- Service providers who help us operate the business (under strict confidentiality)
- When required by law or to protect our rights
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the service. After cancellation, we may retain certain records for legal, accounting, or legitimate business purposes.
6. Your Rights (California Residents)
If you are a California resident, you have the right to:
- Request access to the personal information we hold about you
- Request deletion of your personal information
- Request correction of inaccurate information
- Opt out of the sale of personal information (we do not sell data)
To exercise these rights, contact us at the email below.
7. Cookies
We use essential cookies and basic analytics to operate and improve the website. You can control cookies through your browser settings.
8. Data Security
We take reasonable measures to protect your information. However, no method of transmission over the internet is 100% secure.
9. Children’s Privacy
Our service is not directed to individuals under 18. We do not knowingly collect information from children.
10. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Email: support@textbackpro.cc
Business: TextBack Pro
Concord, California